Other Issues

View instructions for replacing your smoke detector's battery.

View instructions for replacing your keyfob battery.

To track your shipment or request an order status, please text us.

View, Reschedule, or Cancel Your Technician Appointment

Learn why there is a cost recovery fee on your monthly statement.

Learn how to connect a sensor to the Qolsys IQ Hub with this step-by-step guide.

Get information about the ADC-SG130 Wi-Fi gateway.

Our troubleshooting guide will walk you through fixing your secondary panel's connectivity issue.

Get help programming the remote panic feature on the Simon XTi.

View instructions for silencing and resetting an alarm triggered on your Simon XTi panel.

View instructions for silencing and resetting an alarm triggered on your Lynx Touch panel.

Our troubleshooting guide will walk you through fixing an AC power failure on the Simon XT panel.

GC2 GoControl - Volume Brightness Settings

IQ Panel 2 - AC Failure Troubleshoot

IQ Panel 2 - Delete Z-Wave Device

IQ Panel 2 - Wiring Diagram

GC2 GoControl - Program TS-1 Touchscreen

View instructions for bypassing or force bypassing sensors on the IQ Panel 2.

IQ Panel 2 - Programming a CT100 Thermostat

Lynx Touch - Delete User Code