Someone at the Door?
Check That It's Brinks Home™
You may see Sales Representatives in your neighborhood helping homeowners explore smart home security. Here’s how to confirm someone’s affiliated with Brinks Home if they visit your home.
Report ScamVerify a Sales Rep or Technician
Authorized Sales Reps and Dealers, along with Installation Technicians, carry certified badges displaying a photo, ID number, and QR code.
Verify Rep
Enter the 6-digit ID number:
Personalized Guidance
Customized security starts with our experts assessing your home and making recommendations based on your needs. They’ll show you how to use everything, so you feel confident and secure.
Professional Installation
Bringing equipment and expertise, our licensed technicians make setup stress-free. After your system is installed and connected to our Alarm Response Center, you can enjoy peace of mind knowing your home is protected 24/7.
Signs to Watch For
“Brinks Home is going out of business.”
“Brinks Home merged with another security provider.”
“Your equipment is outdated and your home won't be protected.”
“Your contract is expiring—here's a new one to sign.”
“I can add you to this list to get a free system.”
“Your panel needs to be replaced.”
“You need to sign this contract today.”
“Your system needs this upgrade now.”
Signs to Watch For
“Brinks Home is going out of business.”
“Brinks Home merged with another security provider.”
“Your equipment is outdated and your home won't be protected.”
“Your contract is expiring—here's a new one to sign.”
“I can add you to this list to get a free system.”
“Your panel needs to be replaced.”
“You need to sign this contract today.”
“Your system needs this upgrade now.”
Do’s and Don’ts: Safety Tips
Do check a Rep’s badge and verify their ID number.
Don't disclose account information without confirming affiliation.
Do your due diligence before making any decisions.
Don't feel pressured to take immediate action.
Do contact us if something seems suspicious.
Don't believe false claims about Brinks Home or your account.
Suspect a Door-To-Door Scam? Report It.
If you think you may have encountered deceptive sales activity, call us at 469.391.5734 or submit a report below.
Frequently Asked Questions
Does Brinks Home do door-to-door sales?
Yes. Brinks Home partners with home security Sales Representatives and Dealers across the US. Spring and summer are common times for door-to-door sales activity.
How do I verify a Brinks Home Rep?
Authorized Sales Representatives and Dealers—as well as Installation Technicians—carry certified badges displaying a photo, ID number, and QR code. Before taking any steps or disclosing information, you can confirm they are affiliated with Brinks Home by entering their 5- or 6-digit badge number at the top of this page.
What do I do if I suspect a scam or want to verify it’s Brinks Home contacting me?
If you are unable to verify a Sales Rep or Installation Technician, or if they do not have proper credentials, call Brinks Home at 469.391.5734 to submit a report. If you notice any other suspicious activity or communications (such as text messages), or if you are unsure whether it’s from Brinks Home, our team can help verify it for you. Learn more about how to protect yourself from potential home security scams.
What's the difference between a Sales Representative and a Dealer?
Brinks Home Sales Reps are independent contractors and agents authorized to represent and sell Brinks Home security products and services under our license, including through door-to-door sales. Brinks Home also partners with security and alarm monitoring Dealers who may operate independent businesses that use our products and services. To learn more about partnering with Brinks Home as a Sales Rep or Dealer, visit BHX.Brinkshome.com.
Does Brinks Home contact customers to upgrade equipment?
Typically, Brinks Home does not contact customers to offer equipment upgrades. In some cases, however, older equipment or equipment from a previous alarm monitoring provider may need to be replaced or upgraded to work with our monitoring service. If you’re unsure whether an upgrade offer is legitimate, contact Brinks Home to verify it. If you’d like to add equipment or explore new products for your system, our team can help.