Privacy Policy

Personal Information We Collect About You

We may collect, use, store, and transfer the following information to provide, improve, and protect our Website and Services.

How we collect personal information. We obtain information about you from a variety of sources, including:

1. Directly from you when you use or interact with our Website and Services, complete forms, request information from us, participate in surveys, or correspond with us by phone, e-mail, online chat, video, or otherwise.

2. Through automated means when you use our Services; for example, when you visit our Website, we may collect your IP address and other similar information. Additionally, we may collect your personal information when you interact with our Customer Service platforms via chat, web, phone, or email. These interactions may be monitored and recorded for quality and assurance purposes.

3. From others. We may collect other information about you from third parties and outside sources, such as business partners, data analytics providers, public records, and marketing firms. This information may be used to supplement the information that we collect directly from you to provide or improve our Services.

Personal information we collect and process. The personal information we collect and process may include, but is not limited to, the following categories of data, which is referred to in this Privacy Policy as “your personal information”:

• Identifiers, which may include your name, mailing address, email address, phone number, password, date of birth, and any other information you choose to provide to us; we may also collect, when you provide it to us, your military status, in order to provide military discounts or cancel services when you are deployed.

• Internet or other similar network activity, such as your internet protocol (IP) address, your login data, the web page you visited before visiting our Website, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our Services, and usage data.

• Marketing and communication data, such as your marketing and communication preferences.

• Inferences drawn from your Personal Information, such as preferences and characteristics.

Purposes for which we will use your data

We only use your personal information when permitted under applicable privacy laws and regulations. Most commonly, we will use your personal information for the following purposes:

• To provide you with the Services you have requested, including customer service functions, and to perform other contractual requirements.

• To improve and enhance our Services.

• To provide you with information via email, phone or SMS, about goods or services we think may interest you. If you do not want us to use your personal information in this way, select the “unsubscribe” link in any e-mail communication from us or reply STOP to an SMS.

• To manage our relationship with you, including notifying you about changes to our Privacy Policy and asking you to leave a review or take a survey.

• To comply with legal or regulatory obligations.

• To investigate and take action against fraudulent or illegal activity or improper conduct.

• To use, store, or report your information for any other lawful purpose or as reasonably necessary.

Sharing your data

We may share your personal information with trusted third-party service providers (e.g., IT services, analytics services, authorized dealers and representatives, etc.) to help us provide, improve, protect, and promote our Website and our Services.

We may also share your personal information as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.

Your Privacy Rights and Choices

Depending on where you reside, you may be afforded certain rights related to the collection and processing of your Personal Information.

Individual rights vary depending on the laws of the jurisdiction applicable to you, but may include:

• Right to know whether, and for what purposes and from what sources, we collect and process Personal Information.

• Right to access, modify, or correct Personal Information.

• Right to know with whom we have shared your Personal Information, for what purpose, and what Personal Information has been shared.

• Where processing of Personal Information about you is based on consent, the right to withdraw your consent to such processing.

• Right to opt-out of the sale or share of your Personal Information. We note that we currently do not sell or share your Personal Information, except as necessary to provide you Services as detailed above.

• Right to object to decision-based on profiling or automated decision-making that produce legal or similarly significant effects on you.

• Right to request restriction of processing of your Personal Information.

• Right to data portability, which means that you can request that we provide certain Personal Information about you—to you—in a machine-readable format.

• Right to erasure or the right to be forgotten, which means that you can request deletion or removal of certain Personal Information we process about you.

• Right to appeal the decisions we make regarding the processing of your Personal Information. You may exercise this right by replying to the correspondence you receive from us, or by contacting us as described at the end of this Privacy Policy.

• Right to lodge a complaint with a regulator, including relevant supervisory authorities, located in the jurisdiction of your residence, place of work, or where an alleged violation of law occurred.

You may exercise these rights, to the extent they apply to you, by contacting us as outlined at the end of this Privacy Policy. We may request certain reasonable additional information (that may include Personal Information) to help us authenticate your identity or your request, and to clarify or understand the scope of such requests. If we are unable to verify your identity or if we suspect fraudulent activity, we may decline to comply with your request. We will not discriminate against you by offering you different pricing or Services, or by providing you with a different level or quality of Services, based solely upon your request.

You also have choices about how we communicate with you and how we process certain Personal Information about you. You may opt-out of receiving marketing or other communications from us at any time by following unsubscribe instructions provided in any email or SMS that you receive from us or by contacting us as provided at the end of this Privacy Policy. If you opt-out of receiving email or other communications from us or otherwise modify the nature or frequency of communications, it may take up to ten (10) business days for us to process your request and you may continue to receive communications from us during that period. You will continue to receive administrative messages regarding our Services, or transactions you have entered into with us, even after opting-out of promotional communications.

You also have the right to opt out of cookie collection, as described in this Privacy Policy.

Under California Civil Code Section 1798.83, known as the Shine the Light Act, California residents may request and obtain a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made once per year by contacting us per the address below, and are free of charge.

Cookie Policy

We use technologies like cookies to provide, improve, protect, and promote our Website and our Services. When you use our Website or request certain Services from us, Brinks Home™ may place cookies or other beacons on your computer and later access those cookies. You can normally configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. You do not need to accept cookies in order to use our Website or Services. However, the modification of cookie preferences may prevent you from taking full advantage of our Websites or Services.

A cookie typically includes a unique identifier that is sent to your browser from a website’s computers and then stored on your computer's hard drive. Cookies cannot obtain information from your hard drive, destroy files, or transmit viruses. Each website can send its own cookie to your browser, if your browser's preferences allow it. To protect your privacy, your browser normally only permits a website to access cookies that it has previously sent to you, but not cookies sent to you by other sites.

We use Google Analytics to collect information about your use of our Website. Google Analytics collects information such as how often users visit our Website, what pages they visit when they do so, and what other websites they used prior to coming to our Website. We use this information only to improve our Website and Services. Google Analytics collects only the IP address assigned to you on the date you visit our Website, and does not collect your name or other identifying information. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user, but the cookie can only be utilized by Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to our Website by disabling cookies on your browser.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. 

It is important to understand that the safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We also urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

The transmission of information via the Internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures contained on our Website.

If you have any questions about security on our Websites, or if you become aware of any unauthorized use of an account, loss of your account credentials, or suspect a security breach, notify us immediately via the methods provided at the end of this Privacy Policy.

Personally Identifiable Information of Children

We do not knowingly solicit or collect the personal information of individuals under the age of 16. If we become aware that we possess the personal information of any children, we will delete the information from our records.

Governing Law

Our Website is governed solely by the federal and state laws of the United States, and information submitted to our Website may be stored on servers located in the United States. European Union residents are advised not to disclose any personal information to us.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any applicable rights, please contact us via email at [email protected].