Select Security Commercial Customers' FAQ
Welcome to Monitronics
We are excited to welcome Select Security customers to the Monitronics family. We look forward to showing you the Monitronics difference with our top-tier products and award-winning customer service. Continue reading to find answers to commonly asked questions about our account transfer process.
CUSTOMER FAQ'S
How did Monitronics get my Select Security account?
Select Security has transferred your account to Monitronics. They chose us because of our excellent reputation for customer service and support. We are happy to be your full-service provider and have over 25 years of experience with professional, smart security.
Will my automatic payment information with Select Security transfer to Monitronics?
Yes. Monitronics will fully assume responsibility for your account over the next few months. We will let you know when you can expect to see “Monitronics” show up on your company’s credit card or bank statement. Before anything changes, we will communicate with you beforehand. You can trust us to have your back during this transition.
Will anything with my monitoring change?
Your professional monitoring will continue uninterrupted, and your billing date will stay the same. Alarm events will continue to be handled quickly by your Alarm Response Center (ARC).
How do I contact Monitronics; can I use the same phone numbers?
Right now, continue to call Select Security customer service for account questions. We will let you know if and when those numbers shift over to Monitronics.
When should I start sending my payment to Monitronics?
If you are on AutoPay, your billing will continue as usual. If you receive a paper invoice, you should expect to see it switch over to “Monitronics” over the next few months.
How do I cancel a false alarm?
For right now, continue to follow your existing process to cancel false alarms with Select Security. Once your account fully transfers to Monitronics, you can follow the steps below.
When your company’s alarm goes off, if you are on site, you can immediately disarm it through the panel. Some alarm events, like smoke detectors going off repeatedly, will still result in a call. You should answer this call, as it will be our central station calling to check on you. Provide your code word and ask them to cancel the alarm.
How will my services be impacted?
Your services will continue uninterrupted. Your commercial security needs are now being handled by Monitronics.
Will I get new signs and stickers?
Signs and stickers will be available upon your request once your account has transitioned. You will be able to order those through your Customer Portal.