Alarm Permit Information
Alarm permits are required in most jurisdictions to prevent potential delay in alarm response or avoid fines resulting from false alarms. See instructions below for using the Brinks Home™ Mobile App or Customer Portal to manage your permit information or click here to learn more about alarm permits.
Brinks Home Mobile App Instructions
How to Access Your Alarm Permit Information in the App:
Follow the steps below to navigate to where your permit information can be found.
- Log in to the Brinks Home App.
- Tap on Menu (the three lines icon in the top left of app) and tap on My Account.
- Tap System from the tabs listed on the top of the page, then tap on Permit Information.
How to Add Permit Information
If you have not previously entered your alarm permit information, you may see a message stating Requires Action.
- Tap Add Permit Information.
- Tap in each field to enter the permit number, activation date, and expiration date provided to you by your municipality, then tap Save Changes.
- When the alarm permit information is added successfully, tap Close to exit.
If you have not applied for a permit with your local municipality, you will need to reach out to them directly. If your city has provided us with their website, you will be able to tap Learn More to go to your city's website to learn how to apply for your alarm permit.
In certain municipalities, Brinks Home will register and renew for you.
When required by local ordinance, Brinks Home will manage registering and renewing your alarm permit. You may still add permit information for your records if desired.
Updating an Expired Permit
If your permit information is on file but will soon expire, you will see the message Permit Expiring Soon. Follow these steps to enter updated permit information provided by your local municipality.
- Tap on Permit Information to update the expiration date on your permit.
- Enter your code word, then tap Continue.
- Your current permit information will be displayed at the top of the page for reference. Tap in the expiration date field and update with the new date received from your municipality.
- When the alarm permit information is updated successfully, tap Close to exit back to a prior page.
Customer Portal Desktop Instructions
How to Navigate to Your Alarm Permit Information in the Customer Portal:
Follow the steps below to navigate to where your permit information can be found.
- Log in to the Brinks Home Customer Portal.
- Click System from the tabs listed on the top right of the page, then click on Permit Information.
How to Add Permit Information
If you have not previously entered your alarm permit information, you may see a message stating Requires Action.
- Click Add Permit Information.
- Click in each field to enter the permit number, activation date, and expiration date provided to you by your municipality, then click Save Changes.
- When the alarm permit information is added successfully, click Ok to exit back to a prior page.
If you have not applied for a permit with your local municipality, you will need to reach out to them directly. If your city has provided us with their website, you will be able to tap Learn More to go to your city's website to learn how to apply for your alarm permit.
In certain municipalities, Brinks Home will register and renew for you.
When required by local ordinance, Brinks Home will be responsible for registering and renewing alarm permit information. You may still add permit information for your records if desired.
Updating a Permit Expiring Soon
If your permit information is on file but will soon expire, you will see the message Permit Expiring Soon. Follow these steps to enter updated permit information provided by your local municipality.
- Click Permit Information to update the expiration date on your permit.
- Enter your code word, then click Continue.
- Your current permit information will be displayed at the top of the page for reference. Tap in the expiration date field and update with the new date received from your municipality.
- When the alarm permit information is updated successfully, click Close to exit back to a prior page.
Frequently Asked Questions
What is an alarm permit?
- An alarm permit is a registration of your alarm system with your local responding agencies. Most jurisdictions require you to register your monitored home alarm system with the local police department. Some jurisdictions refer to an alarm permit as an alarm registration fee or monitoring license fee.
Why is an alarm permit important?
- To prevent delays in emergency response and avoid potential false alarm fines, it's important that we have your alarm permit details on file. Please check with your local municipality for permit requirements in your area.
Why am I being billed for my alarm permit?
- When Brinks Home is required to obtain the alarm permit and collect the fee on your behalf, these fees are added onto your statement. This may be required according to the alarm ordinance in your jurisdiction which may have verbiage similar to any of the following:
- • “It is the responsibility of the alarm monitoring company to register the new client.
- • “It is the responsibility of the alarm company who installs the alarm to register.
- • “An alarm company is responsible for remitting payment to the city for initial and annual renewal alarm registration fees.”
Do I need an alarm permit where I live?
- Some cities and counties require home security system owners to have an alarm permit before they will send emergency personnel to your home. To determine if your city requires a permit, contact your local city hall or county office.
How can I get one?
- Your local city hall or county office will have the forms available to apply for your alarm permit.
How long does an alarm permit last?
- An alarm permit expiration date will vary by city or municipality. Visit the municipal website for information regarding the longevity of your alarm permit.
Can I register online?
- Visit your city's website to search for online alarm registration or downloadable forms.
For additional permit questions, please email us at [email protected].