Troubleshoot the solid blue light on your Brinks Home indoor/outdoor camera. Learn how to disable Privacy Mode, re-add the camera, and ensure recording rules are configured correctly.

How to Set Up Places (Geo-Fence)

View instructions for resolving a sensor malfunction.

Simon XTi - Panel Wall Mounting

Qolsys Motion Detector Installation

Smarter Video Alerts with Video Analytics

Learn how to clear trouble alerts on your panel.

Vista - Silence Reset Trouble Beeps

Lynx Touch - Silence Reset Trouble

Learn how to clear trouble alerts on your panel.

Learn how to clear trouble alerts on your panel.

See a breakdown of your monthly billing statement and instructions for downloading through the Customer Portal or the Brinks Home App.

View instructions on how to sign up for electronic billing.

Learn how to fix a 2GIG Smoke Detector cover.

View instructions for setting up shortcuts on devices that use Siri voice assistant.

Simon XTi - Remote Touchscreen Trouble

Learn more about how home security devices are ordered.

Brinks Home has multiple customer support options by phone and online.

Need to delete a camera from your Brinks Home™ account? Contact our customer support team at 469-391-4024 for assistance in safely removing your device without disrupting your security system.

Sensor Malfunction: View instructions for resolving a 2GIG-DW10E-345 Sensor malfunction.