IQ Panel 4—Battery Replacement

How to Replace the Backup Battery in Your IQ4 Hub Panel

Summary: This guide provides step-by-step instructions for replacing the backup battery in your IQ4 Hub panel. The required battery models are Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA, or Ningbo Veken Battery Co. Ltd., Model VT27. To order a replacement, text a Support Representative any time at 469.513.8685.

Step-by-Step Instructions

1. Open Settings

Swipe down from the time display to open the Settings drop-down, then press Settings.

Opening settings on IQ4 panel Settings drop-down on IQ4 panel

2. Access Advanced Settings

Press Advanced Settings, then enter the default installer code 1111 or 2222.

Entering advanced settings Entering installer code

3. Power Down the System

Press Power Down, then OK to confirm. The IQ Panel 4 will power down.

Powering down IQ4 panel Confirming power down

4. Access the Battery

After powering down, use a small Phillips-head screwdriver to remove the locking screw from the back of the panel. Remove the SmartMount backplate or the panel from the wall.

Unscrewing backplate Removing panel from backplate

5. Remove the Battery

Unplug the 4-pin battery connector from the board and lift the battery from the compartment using your fingers.

Removing the battery from IQ4 panel

Note: Do not use sharp objects to remove the battery or pull the battery cable. This could cause damage.

6. Replace the Battery

Insert a new Icon Energy Systems (Shenzhen) Co Ltd, Model IAN034NA or Ningbo Veken Battery Co. Ltd., Model VT27 into the battery compartment.

7. Reassemble the Panel

Reconnect the battery, secure it in place, and mount the panel back on the wall or SmartMount backplate. Replace the locking screw and plug the transformer back into a working power outlet.

The battery may take up to 24 hours to fully charge. If the panel displays a low battery alert, it will remain until the battery is fully charged.

Clearing Panel Alerts

Follow the steps below to clear any alerts on your IQ4 panel and stop the beeping sound:

1. Acknowledge Alerts

Press the message icon at the top-right of the panel, then select Messages, Alerts, and Alarms. Select the trouble alert to acknowledge or press Acknowledge All.

Acknowledging alerts on panel Panel alerts Trouble alerts on panel