How to Fix Panel Communication Failure on the IQ Panel

Summary: A communication failure or "radio not responding" message on your panel indicates that your system is not communicating with the Alarm Response Center. This guide outlines potential causes and step-by-step solutions to restore communication. If issues persist, text our Support Representatives at 469.513.8685.

Common Causes and Solutions

1. Has Your Wi-Fi Name or Password Changed?

If you recently changed your Wi-Fi name or password, or replaced your router, you need to update your panel's Wi-Fi settings. Follow these steps.

2. Power Outage

Ensure your alarm system has power. After a prolonged outage, the system will restore communication once power is back.
If the panel battery is weak from a recent outage, allow up to 24 hours for it to recharge fully.

3. Loss of Connection to Power Source

Ensure the plug is securely connected to its outlet.
Verify the outlet is supplying power by testing it with another device.

4. 3G Cellular Service Expired

3G cellular technology was phased out in 2022, which may cause communication errors. Learn more in our 3G LTE Update communication.
Text 469.513.8685 to coordinate an upgrade to a supported cellular module.
Note: Brinks Home can still receive signals via your home's Wi-Fi connection, ensuring continuous protection.

5. Local Cell Provider Outage

If cell service is interrupted in your area, ensure your panel is connected to Wi-Fi as a backup.

6. Signal Interference

Identify and reposition large metal objects or appliances near your panel that might cause radio frequency interference.
Place your panel near an exterior wall, above ground level, and away from basements or interior closets.

7. System Malfunction

If a malfunction causes communication failure, try a power cycle:

Power down the panel and disconnect its module.
Wait 2 minutes, then power the panel back up.
Test the system to confirm communication restoration. Click here for test mode instructions.

8. Interruption to Landline Phone Service

Check for service outages in your area.
Ensure your phone line is connected to the system if you've switched providers.
Switch to cellular communication for better reliability and smart home features like remote arming, cameras, and more. Text 469.513.8685 to upgrade.