What to Do if the 2GIG Edge Remote Keypad is Not Responding

If your 2GIG Edge remote keypad is not responding, you will need to power cycle the device:

1. Disconnect the transformer from the power outlet. Remove the four screws that secure the device's back, then carefully remove the back cover from the device.

2. Carefully detach the power cable from the battery. Wait several minutes, then plug it back in.

3. Replace the back cover, then restore AC power to the 2GIG Edge remote keypad.

It is expected that touchscreen response will return after power cycling. If you need further assistance, you can text a Support Representative any time at 469.513.8685.