Simon XTi - Remote Touchscreen Trouble

"My Touchscreen is not recognizing that windows/doors/motions are being activated, even when the panel says they are".

This type of error is something that we see fairly often. It is generally caused by a communications issue between the panel and the touchscreen. Fortunately, this type of error is generally fixed easily.

The first thing to do is perform a "push" of the communications between the panel and the touchscreens ("Push" is just tech lingo for a communications reset). To do this follow these steps on the main control panel:

1. Press the settings gear, then press the down arrow several times.

The Simon XTi home screen with a red square around the settings icon the Simon XTi settings screen with a red square around the down arrow

2. Press Enter by Programming, enter the default installer code 4321, then press Ok.

The Simon XTi settings screen with a red square around the enter button for programming The Simon XTi prompting the customer to enter their master code then press ok to enter programming

3. Press Sensors, then press Edit Sensor.

the Simon XTi programming menu with a red square around the sensors button the Simon XTi sensors screen with a red square around the edit sensors button

4. Scroll to Touchscreen, press Edit, then press Close to exit.

the Simon XTi edit sensor screen with a red square around the edit button for the remote touchscreen

5. After Please Wait, Processing Request displays and clears, press Close several times to exit.

the Simon XTI screen stating please wait, processing request

Simon XTi - Remote Touchscreen Trouble

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