How to Enroll and Manage Paperless Billing for Brinks Home™

Summary: Learn how to enroll in paperless billing through the Brinks Home™ Mobile App and the Brinks Home™ Customer Portal on your desktop. Paperless billing allows you to access your monthly statement online 24/7 and avoid fees for receiving paper statements. Instructions for both platforms are provided below, including how to unenroll if needed.

Enrolling in Paperless Billing

By enrolling in paperless billing, you gain access to your monthly statement online 24/7 and avoid fees for receiving paper statements.

Instructions for enrolling in paperless billing are provided for both the Brinks Home™ Mobile App and the Brinks Home™ Customer Portal.

If you're already logged into the Customer Portal, you can click here to open the paperless billing page directly in a new browser window.

Brinks Home™ Mobile App Instructions

How to Enroll in Paperless Billing via Mobile App:

1. Log in to the Brinks Home App. Tap the three lines in the top-left corner to open the menu, then select My Account.
2. Swipe up to scroll for all quick link options, then select Paperless Billing.
3. Read the terms for paperless enrollment, confirm the email address being used, then tap Yes, I want to enroll in paperless billing to proceed.
4. To confirm your selection, press Yes.

How to Unenroll from Paperless Billing via Mobile App:

1. Log in to the Brinks Home App. Tap the three lines in the top-left corner to open the menu, then select My Account.
2. Swipe up to scroll for all quick link options, then select Paperless Billing.
3. Review the terms for unenrolling and confirm your mailing address. Tap I no longer want to be enrolled in paperless billing to proceed.
4. To confirm, press Yes.

Desktop Instructions

How to Enroll in Paperless Billing via Desktop:

1. Log in to the Brinks Home™ Customer Portal, then select Paperless Billing from either the navigation pane or quick link.
2. Verify your email address, and click Yes, I want to enroll in paperless billing to proceed.
3. Click Yes to confirm your enrollment.
4. A confirmation screen will appear showing successful enrollment. Press Ok to finish.

How to Unenroll from Paperless Billing via Desktop:

1. Log in to the Brinks Home™ Customer Portal, then select Paperless Billing from either the navigation pane or quick link.
2. Confirm your mailing address, and click I no longer want to be enrolled in paperless billing to proceed.
3. Click Yes to confirm your unenrollment.
4. A confirmation screen will appear showing successful unenrollment. Press Ok to finish.

Common Issues with Paperless Billing

Not Receiving Your Paperless Statement Notifications?

• Email rules may block statements to junk or spam folders. Check those folders and add Brinks Home to your safe sender list.
• Ensure your email is updated in your Brinks Home account. Contact a Support Representative by texting 469.513.8685.
• Email domain issues can prevent receipt of statements. However, your statements will always be available in the Customer Portal once the billing cycle closes.

For information on updating your payment method, click here.

If you need further assistance, text a Support Representative at 469.513.8685.