ADC-V522—Camera Not Communicating

Summary: Learn how to troubleshoot and reset the ADC-V522IR indoor video camera to resolve communication issues and restore functionality.

Causes of Camera Communication Issues

• Distance to the Wi-Fi signal source may exceed the maximum range limit.
• Physical materials, such as heavy concrete or thick metal walls, may obstruct the signal.
• Electronic interference caused by devices that emit a similar signal or consume significant bandwidth.
• Changes to Wi-Fi settings, such as a new router or service provider, require reconnecting the camera to Wi-Fi.

Troubleshooting Cameras

• Address proximity issues by:
  • Moving the Wi-Fi router closer to the camera or vice versa.
  • Installing a signal extender to bridge the gap.
• For dense materials obstructing the signal:
  • Reposition the camera to improve the signal path.
  • Use a signal extender if the obstruction cannot be mitigated.
• Mitigate interference from new electronics by adjusting the placement of either the camera or interfering devices.
• Perform a full reset on the camera to reconnect it to Wi-Fi. See reset instructions below.

Camera Reset Instructions

1. Press and hold the WPS/Reset button until the LED flashes green and red (approximately 15 seconds), then release.
2. The camera will reboot to factory default settings.
3. If the camera was previously linked to an Alarm.com account, it must be removed from that account before reinstallation.

Additional Information

For further details on resetting your ADC-V522IR camera or adding it back to your Brinks Home account, visit the ADC-V522IR Indoor Camera Guide .