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Help Center Account Updates & App New Customer Checklist

New Customer Checklist

Welcome to Brinks Home™. We're here to serve you and ensure you have an exceptional home security experience. You now have all the benefits of our professional monitoring and award-winning customer service at your fingertips.

This article aims to introduce new customers to the multiple tools and resources available to manage your account and leverage the full potential of your new home security system.

While becoming familiar with these resources, a Support Representative is always available via text at 469.513.8685 or by clicking the chat bubble at the bottom of this page.

This list outlines steps recommended for new customers to take. Scroll through this article to learn about each of the listed topics or click on the topic below to jump to that section.

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Download the Brinks Home Mobile App

The Brinks Home Mobile App has everything you need to manage your home security. Control all aspects of your home system, such as arming and disarming your system, adjusting your thermostat, and locking your doors—all from the palm of your hand. The app allows you to quickly verify an alarm at your property to expedite emergency response, and you can easily cancel a false alarm.

You can also get notifications sent directly to your phone about the status of your home, such as movement caught by the video doorbell, and set up alerts for your alarm system.


Where do I find the Brinks Home Mobile App to download?

  • Download the Brinks Home Mobile App for Apple or Android. You may also access the desktop version here, and we encourage you to bookmark the link for future reference.

How do I create my login credentials?

  • Your app credentials should have been set up for you during installation. This information can be recovered if you have lost your username or password here or by selecting Login Help on the login screen of the app.
  • Once you are logged in for the first time, take time to tour the mobile app. Top recommended features are outlined in our tour of the Brinks Home Mobile app here. Additional features are demonstrated here.

How does my family access the Brinks Home Mobile App?

Each member of the house can have their own unique login credentials for the app. For instructions with screen captures, click here; otherwise, see steps below.

  1. Log in to the Brinks Home App on desktop here.
    Please note this feature cannot be accessed in the app.
  2. Once logged in, access the menu to select Users, then select the Manage Logins tab.
  3. Select Add a Login, enter the email and username you wish to use, and press Save.
  4. On the next screen, manage all permissions for the selected login. Selecting the permission level Custom will give you the most options. Once complete, press Save.
  5. Access the menu to select Users, then under the Users tab, select Add User.
  6. Enter the user name and press Create.
  7. Next, create or generate a unique access code, and toggle from a list of security devices to which you would like to grant access.

Once you're set up with the app, continue to the next section to learn how to register your account in the Brinks Home Customer Portal.

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Register for the Brinks Home Customer Portal

Create your account in the Brinks Home Customer Portal for easy account management and access to your home security system. Within the Customer Portal, you can:

  • • View your bill
  • • Make a payment
  • • Set up automatic payments with AutoPay
  • • Update your account information, including login information and emergency contacts
  • • Access your insurance certificate
  • • Test your system

Simple registration steps are below:

  1. On the page referenced above, select Register or Sign Up Now and enter your email.
  2. Enter the verification code received in your email addressed from Customer Web Requests.
  3. If prompted, enter a phone number to receive a text or call to authenticate your phone number.
  4. After your email address has been verified, click Continue.
  5. If your phone and email are not linked to an account, you will be asked to provide your monitored address or customer number. Follow the remaining prompts to complete registration.

For more detailed instructions on registering your account in the Customer Portal, click here. Once you have successfully registered, continue to the section to learn more about automating your payments with AutoPay.

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Automate Your Payments with AutoPay

We recognize life is busy and want you to have one less worry. By enrolling in AutoPay, you'll ensure your bill is paid on-time, every time.

Sign Up Using the Brinks Home Mobile App

To sign up for AutoPay in the Brinks Home Mobile App, follow the simple steps below.

  1. Log in to the app, press the Menu button (3 lines in the upper left corner), then select My Account.
  2. Tap on AutoPay Settings.
  3. Follow the prompts to enroll in AutoPay. If you are already enrolled, a message will appear letting you know you are currently enrolled in AutoPay, and you will have the option to edit your payment draft day or change your payment method.

Sign Up Using the Brinks Home Customer Portal

To sign up for AutoPay in the Brinks Home Customer Portal, follow the simple steps below.

  1. Log in to the Brinks Home Customer Portal here.
  2. Click on AutoPay Settings or click here if already logged in.
  3. Follow the prompts to enroll in AutoPay. If you are already enrolled, a message will appear letting you know you are currently enrolled in AutoPay, and you will have the option to edit your payment draft day or change your payment method.

For more detailed instructions, see our full AutoPay article here.


Now that you've reviewed how to automate your monthly payment, proceed to the next section regarding downloading your insurance certificate.

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Insurance Certificates

Did you know many insurance companies may provide discounts on homeowners insurance policies, just for having a monitored security system?

Download Your Insurance Certificate Using the Brinks Home Mobile App

To download a copy of your insurance certificate to send to your insurance company using the Brinks Home Mobile App, follow the simple steps below:

  1. Log in to the app, press the Menu button (3 lines in the upper left corner), then select My Account.
  2. Select Insurance Certificate from the menu.
  3. Select Download Certificate to initiate a download of your insurance certificate. If prompted by your device to allow Brinks Home to access files on your device, tap Allow.
  4. Send this certificate to your insurance provider to potentially receive a discount on your policy.

Download Your Insurance Certificate Using the Brinks Home Customer Portal

To download a copy of your insurance certificate to send to your insurance company using the Brinks Home Customer Portal, follow the simple steps below:

  1. Log in to the Customer Portal here.
  2. Select Insurance Certificate from the menu, or click here if already logged in.
  3. Select Download Certificate to initiate a download of your insurance certificate. If prompted by your browser to allow Brinks Home to access files on your device, click Allow.
  4. Send this certificate to your insurance provider to potentially receive a discount on your policy.

To see more detailed instructions relating to downloading your Insurance Certificate, see our Help Center article: Download Your Insurance Certificate

Continue below to learn how to perform your monthly system test.

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Test Your System Monthly

With the basics out of the way, one step that is recommended monthly is testing your system to ensure proper functionality.

Test Your System Using the Brinks Home Mobile App

  1. Log in to the app, press the Menu button (3 lines in the upper left corner), then select My Account.
  2. Select System, then select System Test.
  3. Tap Begin Test.
  4. Enter your code word and press Continue.
  5. Your system is now running in test mode. Be sure to note the start and end times. Follow the on-screen prompts, which will advise you to open and close all perimeter sensors, including doors, windows, and walking in front of motion detectors.
  6. Once you are finished with the test, you may select End Test to resume all system signals. Otherwise, the system will automatically resume after 2 hours from when you started the test.

Test Your System Using the Brinks Home Customer Portal

  1. Log in to the Customer Portal here.
  2. Select System, then select System Test or click here if already logged in.
  3. Click Begin Test.
  4. Enter your code word and click Continue.
  5. Your system is now running in test mode. Be sure to note the start and end times. Follow the on-screen prompts, which will advise you to open and close all perimeter sensors, including doors, windows, and walking in front of motion detectors.
  6. Once you are finished with the test, you may select End Test to resume all system signals. Otherwise, the system will automatically resume after 2 hours from when you started the test.

For more detailed instructions, visit our Help Center article: Perform Your Monthly System Test

Continue on to learn how to make the most of your new system with our Help Center.

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Help Center

The Brinks Home Help Center is your one-stop shop where you can find helpful videos and how-to articles for all your system needs.

From articles that address the most commonly reported issues, to articles that inform about the versatility of our top equipment, it is recommended that you familiarize yourself with the layout of our Help Center. Please visit https://brinkshome.com/help-center.

From the main page you can manually search for your topic or select one of the main topics as follows:

  • • Payments & Billing: view your bill, manage your payments, and locate your payment history.
  • • Account Updates & App: manage your account in the Customer Portal, access your insurance certificate, learn how to navigate the Brinks Home Mobile App.
  • • Orders & Services: learn more about Brinks Home Plus, manage your service appointments, see shipment tracking information if available.
  • • Sensors: view installation and troubleshooting guides, organized by our most popular sensors.
  • • Panels: see user functions, Wi-Fi and sensor programming, and troubleshooting information, organized by our most popular panels.
  • • Cameras & Video: view basic information and troubleshooting for our top indoor, outdoor, and doorbell cameras.
  • • Smart Home Devices: explore our most common smart home devices, including smart door locks, thermostats, smart lights and more.

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